Export Success: Smart Video Doorbell Camera (WL-DB200) — Naples, Italy
This case study documents Wanlin Fire Protection's successful export project supplying Smart Video Doorbell Camera (WL-DB200) to a leading home security installer in Naples, Italy.
Project Overview
| Field | Detail |
|---|---|
| Client Type | Home Security Installer |
| Location | Naples, Italy |
| Product | Smart Video Doorbell Camera (WL-DB200) |
| Quantity | 3,902 pcs |
| Contract Value | USD 243,000 |
| Certifications Required | ISO 9001 / AS 3786 |
| Delivery Time | 5 weeks from order confirmation |
| Incoterms | CIF Naples |
Client Challenge
The home security installer in Naples was looking to expand its home fire safety product range to meet growing residential market demand in Italy. Previous suppliers had issues with:
- Inconsistent product quality between batches
- Missing ISO 9001 / AS 3786 certification documentation
- Long lead times (60+ days) causing stock-outs
- Limited APP localization — English-only interface unsuitable for Italy consumers
Wanlin's Solution
Wanlin assigned a dedicated export account manager to the Naples client and provided:
1. Pre-shipment QC inspection by SGS at Wanlin factory — client received full report before payment.
2. Complete ISO 9001 / AS 3786 documentation package — accepted by Italy customs on first submission.
3. Customized packaging with Italy language instructions and local compliance marks.
4. 5-week delivery via sea freight (FCL) + DHL air for urgent replenishment orders.
5. English + local-language APP — reducing customer support burden for the Naples client.
Results After 6 Months
- Zero quality-related returns from end consumers in Italy
- 94% repeat purchase rate among end users who registered the APP
- Client expanded from 1 SKU to 7 Wanlin product lines
- Second order placed within 3 months — quantity increased by 66%
- Achieved ISO 9001 factory audit acceptance by Italy insurance partner
Client Testimonial
"Wanlin is the most reliable China factory partner we have worked with in the home fire safety category. Their certification documentation is complete, their quality control is consistent, and their export team responds quickly. We plan to grow our Wanlin SKUs to cover our entire fire safety product range in Italy."
— Procurement Manager, Home Security Installer, Naples
Start Your Partnership with Wanlin
Export Service Hotline: +8613261677119
Email: wanlinfirecontrol@163.com
Website: www.wanlinfire.com
Published Date
2026-05-19
Contact
Export Service Hotline: +8613261677119
Email: wanlinfirecontrol@163.com
Website: www.wanlinfire.com